Abbey Rowe Auto Glass services are by appointment only regardless of where the work is performed (at one of our shops or at your location).
General Lifetime Warranty Information
All warranty related issues please notify Abbey Rowe Auto Glass toll free at (888) 318 8774 so that we can provide you with an expedited repair or replacement of the defective part(s) or workmanship, without charge. Please note that all warranty work will be performed at one of our locations; mobile service is not available for warranty work. In the event we are unable to satisfy your warranty we will refund the original purchase price of your warranted product(s) and/or service(s).
Part & Installation Limited Warranty
Parts and materials are warranted against defects and/or workmanship for as long as you own or lease the vehicle, as long as these defects are brought to the attention of Abbey Rowe Auto Glass within 14 days of discovery. Truck sliding back glass is warranted against defects in material and workmanship for 18 months from the date of installation as shown on the receipt.
Limitations & Exclusions
This warranty will not cover noise, leaks, stress cracks, or similar damage for installations to any vehicles that have rust or damage on the pinch-weld. Abbey Rowe Auto Glass attempts to advise customers of the existence of damage or rust prior to the removal of existing glass; however, normally this is not possible. In such cases, Abbey Rowe Auto Glass is not responsible for damage or premature degradation of such work. Any damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty. ABBEY ROWE AUTO GLASS, THE MANUFACTURER OR VENDOR WILL NOT BE HELD LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. The exclusion or limitation of incidental or consequential damages isn’t allowed in some states, therefore the preceding limitation or exclusion will not apply in such cases. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Special Order Parts
There are no refunds, on special order parts.
Abbey Rowe Auto Glass works hard to ensure we arrive on time and keep all customers updated on installers arrival. All scheduled appointments are approximations (Default Time Frames: morning 8a-12p or afternoon 12p-5p) please allow sufficient time for installer to arrive.
The installer may arrive at any time during the scheduled time slot . Although we strive to stay on schedule, factors beyond our control can cause delays.